Summit Xperience

Each breakout session features an experienced facilitator with expert knowledge of the sports and entertainment industry. The facilitator’s role is to:

1. Facilitate each 90-minute breakout session (9). 
2. Guide the Groups to help them understand their common objectives (issues, challenges, and best practices)
3. Provide structure and process to  interactions between the participants so groups function effectively and make high-quality decisions and recommendations

By identifying the issues and challenges, facilitators can elicit information from the participants including:

1. Current best practice(s)
2. Biggest challenge(s) and issue(s)
3. The impact, risk and cost of each challenge or issue
   • 1. How has the issue been handled?
     2. Is there a solution?
        • Conditions associated with the solution
        • How the solution is implemented
        • Is the solution scalable?
     3. The relative cost of the solution vs doing nothing

Each facilitator works with a scribe who captures all relevant information discussed and provides a digital report. The facilitator aggregates the comments from each of the six sessions and presents the high-level results to all participants.

The facilitator works with the IIFX moderator and editor to prepare an initial Best Practices guide for review by all participants. IIFX will provide additional evidence-based research, if available, to supplement the feedback provided during the review.

IIFX will publish the Fan Journey Best Practices at the end of the final review. 

The published document becomes the industry playbook and the basis for the next Fan Journey Best Practices Summit.