IIFX Best Practices Process

Methodology (Annually)

A methodology is a system of methods used in a particular area or study.

It is a systematic process or procedure to achieve a goal, in this case a collection of best practices that are applicable to the fan journey for the sports and entertainment industry.

The success of the methodology is rooted in the participation of industry thought leaders and experts from relevant segments of the sports and entertainment industry.

These knowledgeable participants provide perspectives and experiences that can identify relevant lessons, critically evaluate data and empirical (observed or experienced) evidence, and translate lessons learned into best practices.

The methodology is repeated annually to identify lessons learned, determine solutions and potential best practices, review and supplement data and information about the best practices, vet new and existing practices, and refine and publish best practices.

2024 Fan Journey Best Practices
Six Topical Areas

Crowd Dynamics/Transportation and Parking/Access/Credentialing

Pre-Event/Game Activities/Entertainment

Safety and Security

Guest Services and the Fan Experience

Facility Infrastructure and Staff Readiness

Wayfinding and Communications

Food & Beverage/Retail

Attendee Pricing


An Individual Attendee is attending the Fan Journey Best Practices Summit in a personal capacity.


A Non-Sponsor Corporate Attendee represents a company that works with or in the sports & entertainment industry that has elected not to sponsor the Fan Journey Best Practices Summit.

Register today to reserve your spot